Returns & Exchanges

We want you to be fully satisfied with your Voo Store purchase; therefore, we offer a 14-day return window for all premium fashion items in their original, unworn condition. Please ensure all designer tags and security seals remain intact to qualify for a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all designer boxes and dust bags are included to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid return shipping label from your confirmation email and securely affix it to the outside of your package.

4

Drop Off and Track

Hand over your package to the designated courier point and retain your receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing